Frequently Asked Questions
Don't like something about what you ordered? No problem, all items (NON-CLOSEOUT) purchased are refundable/exchangeable within 30 days of receiving shipment unless item(s) were purchased between November 15, 2016 to December 24, 2016 which are refundable/exchangeable up to January 31, 2017.
We guarantee all shipments to be first quality. For items received incorrect or damaged you will have 48 hours to contact us from the time the package is delivered to resolve the issue. All RETURNS for refund that paid a shipping charge will be refunded in full less the shipping charge. Return shipping on exchanges will be shipped as per our shipping & delivery policy. Items must be returned in an unused condition and in the original packaging, no exceptions. Refunds will not be issued for items that we determine cannot be resold. We may make such a determination based on a variety of factors including, but not limited to, the appearance, smell, and/or general condition of the item when it is returned to us. Items shipped to us in only the manufacturer's box will be subject to a 25% restocking fee. We DO NOT issue call tags for merchandise and you must pay the return shipment cost. All RETURNS for credit are subject to a 10% restocking fee. You must obtain an RMA number before returning any product by calling or e-mailing us at the number/e-mail given above. Once you have received your RMA number, you will have 15 days to return the package or it will be refused. There are No Returns or Exchanges for all Closeout Items, all sales are final, no exception!
All orders over $80.00 (before taxes and any possible shipping) receive free ground shipping within the USA (except Alaska and Hawaii). Orders under $80.00 are charged $12.99/helmet with free accessories shipping, or, if only accessories $7.99 shipping within the USA (except Alaska and Hawaii). See below for international/ AK and HI orders. Delivery of your order is very important to us. Most of our orders are shipped from our CA, USA warehouse by FEDEX or USPS. All orders over $250.00 (before taxes and any possible shipping) or if the billing address is different from your shipping address or if your shipping address includes a apartment or suite, your order will be shipped with signature required at time of delivery as per Credit Card industry guidelines. Once your order has shipped, it cannot be cancelled or modified. You may cancel your order for a minimum $10.00 cancellation fee provided we receive your cancellation request before your order has entered the shipping process.
Secure Online ordering of all products is available by clicking on the "Buy" button after the products of your choice and follow the directions that will be displayed as you go. Credit Card transactions are encrypted to ensure security and confidentiality and orders are processed promptly.
To order by fax print and fill out the order by fax form then fax it to us at (562) 595-1113 (California, USA). We will call, email, or fax to confirm we received your order.
We currently accept Visa, Master Card, American Express and Discover. If you have a non-US/Canadian issued credit card or your billing address is different from your shipping address or your billing/shipping address does not match your credit card billing address we will ask you to make an alternate form of payment. Alternate forms of payment accepted include money orders, cashier's checks, or wire transfers. We do not accept personal checks.
All orders placed have up to 48 hour processing time, except expedited shipping orders which are guaranteed immediate processing. A confirmation email should be sent to the email address provided during checkout. If you do not receive an email, check your spam filters as these often times place your tracking number in your junk items folder. Please contact us to verify that your order has been successfully placed. Multiple items on an order may take additional time to consolidate before shipping from our warehouse. Special order items may take up to 4 business days to completely process.
Orders shipped to California addresses will be charged a 9.00% sales tax as per state law.
For customer service questions, please e-mail us at firstname.lastname@example.org. Please include the e-mail address you wish to be contacted at! All warranty issues are handled by the respective manufacturer.
All Sales are final on Closeout Items. All Closeouts are first come and first serve. We pride ourselves on offering exceptional values to our customers. We purchase as much closeout inventory as possible. Due to the nature of discontinued product, we extend substantial discounts to our customers and they are always in limited supply. As a result, we update our website frequently. In the rare occasion, there might be a time when discontinued items are out of stock and we will notify you immediately and try to work with you directly to meet your needs.
Due to Manufacturer’s Minimum Advertising Pricing (MMAP) Policies, some sale, promotional prices, and/or coupon code offers may exclude but are not limited to the following brands: AGV, AGV Sport, Alpinestars, Answer Racing, Arai, Arctiva, Asterisk, AXO, Bell Helmets, Biker's Choice, Blur Optics, Bully Locks, Camelbak, Chatterbox, Drag Specialties, Easton, Electric, EVS, Fly Racing, Fox Racing, Garmin, Gmax, GoPro, HJC, Icon, Joe Rocket, Klim, Leatt, MSR, Oakley, Ogio, One Industries, Ray-Ban, Scorpion EXO, SixSixOne, Speed And Strength, Spy Optics, Troy Lee Designs, Vemar, Vestal, Z1R. ALL SPECIAL CLOSEOUTS AND PROMOTIONS ARE LIMITED TO 5 QTY PER CUSTOMER PER DAY. COUPONS DO NOT APPLY ON DISCOUNTED, SPECIALLY PRICED, AND/OR ON SALE ITEMS.
At Extreme Supply, we strive to keep our information up to date and as accurate as possible. However, we are not liable for any typograhpical errors that may occur on the site. We have the right to refuse or cancel orders that were incorrectly listed or priced. We have the right to refuse or cancel any order we receive with or without notice. Prices are subject to change upon notice from manufacturers to adhere to MAP (Manufacturer Advertising Policy) agreements.