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(800) 499-5042

ORDER TOLL FREE
(800) 499-5042
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FAQ's


  


Frequently Asked Questions

Contact Payment Method
Satisfaction Guarantee/Return Policy Shipping & Delivery
Secure Online Shopping Cart California Orders
International Orders Customer Service Questions and Warranty Information
Order by Fax Closeout Policy
Order by Mail Disclaimer

CONTACT
Telephone
(800) 499-5042 or (562) 424-2225
FAX
(562) 595-1113
Postal address and Hours of operation
Extreme Supply
2650 E 28th St.
Signal Hill, CA 90755
Monday - Friday 10AM to 6PM and Saturday 10AM to 4PM - Pacific Standard Time
Our office will be closed:
Thursday, December 25, 2008 to Sunday, December 28, 2008 & Wednesday, December 31, 2008 to January 1, 2009
Electronic mail
General Information & Customer Support: sales@extremesupply.com

SATISFACTION GUARANTEE/RETURN POLICY
We guarantee all shipments to be first quality. All items purchased between November 3, 2008 to December 25, 2008 are refundable/exchangeable up to January 16, 2009 FOR ANY REASON. Return shipping on exchanges will be shipped as per our shipping & delivery policy. Items must be returned in an unused condition and in the original packaging. We DO NOT issue call tags for merchandise and you must pay the return shipment cost. RETURNS for credit are subject to a 10% restocking fee. You must obtain an RMA number before returning any product by calling or e-mailing us at the number/e-mail given above. There are No Returns or Exchanges for all Closeout Items, all sales are final, no exception!

ORDER USING SECURE ONLINE SHOPPING CART
Secure Online ordering of all products is available by clicking on the "Buy" button after the products of your choice and follow the directions that will be displayed as you go.  Credit Card transactions are encrypted to ensure security and confidentiality and orders are processed promptly.

INTERNATIONAL ORDERS
Due to the cost of shipping internationally (outside of the US 50 states), these orders will have a shipping charge added after ordering and we will contact you via your e-mail address about your shipping options.  Please take this into account when ordering.

Destination Helmets, Jackets, Pants, Suits, Boots and Gear Bags Shipping and Handling Charges Accessory-Only (Parts, Jerseys, Gloves) Shipping and Handling Charges
48 Continental U.S. States $12.99 per item on orders under $100.00. Free Shipping on orders over $100.00 No Minimum Amount + $7.99 S + H
Alaska and Hawaii $30 per item No Minimum Amount + $15.00 S + H
PO Boxes/APO US Military1 Same as 48 Continental U.S. States above. Same as 48 Continental U.S. States above.
Canada2 $30 per item $50 Minimum Order + $16.00 S + H
Caribbean and Puerto Rico2 $35 per item $50 Minimum Order + $25.00 S + H
Europe2 $55 per item $50 Minimum Order + $30.00 S + H
Japan2 $55 per item $50 Minimum Order + $30.00 S + H
South America2 $50 per item $50 Minimum Order + $30.00 S + H
Australia2 $60 per item $50 Minimum Order + $35.00 S + H
Asia2 $50 per item $50 Minimum Order + $30.00 S + H
Middle East2 $90 per item $50 Minimum Order + $30.00 S + H
Africa2 $90 per item $50 Minimum Order + $30.00 S + H
Mexico2 $45 per item $50 Minimum Order + $25.00 S + H
1 We now ship to APO/FPO addresses! We also ship to PO Boxes, however, using a physical street address allows us to use Fedex/UPS which is more efficient.
2 Your country may charge you additional Customs/Duties/Brokerage fees that we cannot control. It is a federal crime for us to exclude your invoice amount on all international shipments.
Note: If you have your own shipping account(s), we do not offer Third Party Billing for shipping, please do not request this service.

ORDER BY FAX
To order by fax print and fill out the order by fax form then fax it to us at (562) 595-1113 (California, USA).  We will call or fax and confirm when we receive your order.

ORDER BY MAIL
Print and fill out the order by fax form referred to above and send it with a check (made payable to Extreme Supply, see Payment Method below).

PAYMENT METHOD
We presently accept Visa, Master Card, American Express and Discover.   Personal Checks (made payable to Extreme Supply) note: personal checks must clear before product(s) are shipped and are subject to a two week delay.  To avoid the wait for personal checks we prefer that money orders be used.

ORDER PROCESSING
All orders placed have up to 48 hour processing time, except expedited shipping orders which are guaranteed immediate processing. A confirmation email should be sent to the email address provided during checkout. If you do not receive an email, check your spam filters as these often times place your tracking number in your junk items folder. Please contact us to verify that your order has been successfully placed. Special order items may take up to 4 business days to completely process.

SHIPPING & DELIVERY
All orders over $100.00 (before taxes and any possible shipping) receive free ground shipping within the USA (except Alaska and Hawaii). Orders under $100.00 are charged $12.99/helmet with free accessories shipping, or, if only accessories $7.99 shipping within the USA (except Alaska and Hawaii). See above for international/ AK and HI orders. Delivery of your order is very important to us. Most of our orders are shipped from our CA, USA warehouse by FEDEX or UPS.

CALIFORNIA ORDERS
California orders must also add 8.25% for sales tax.

CUSTOMER SERVICE QUESTIONS AND WARRANTY INFORMATION
For customer service questions, please e-mail us at sales@extremesupply.com.  Please include the e-mail address you wish to be contacted at!
All warranty issues are handled by the respective manufacturer. Warranty issues would include but are not limited to: broken/cracked vents and/or vent covers, broken/cracked visors/faceshields and/or visor/faceshield mechanisms, loose edge molding/trim pieces, blemishes in the helmet finish, materials and worksmanship issues, etc. We are not responsible

CLOSEOUT POLICY
All Closeouts are first come and first serve. We pride ourselves on offering exceptional values to our customers. We purchase as much closeout inventory as possible. Due to the nature of discontinued product, we extend substantial discounts to our customers and they are always in limited supply. As a result, we update our website frequently. In the rare occasion, there might be a time when discontinued items is out of stock and we will notify you immediately and try to work with you directly to meet your needs.

DISCLAIMER
At Extreme Supply, we strive to keep our information up to date and accurate as possible. However, we are not liable for any typograhpical errors that may occur on the site. We have the right to refuse or cancel orders that were incorrectly listed or priced.


Motorcycle HelmetsAGV Motorcycle HelmetsBell Motorcycle HelmetsBieffe Motorcycle Helmets | Caberg Motorcycle HelmetsHJC Motorcycle Helmets | KBC Motorcycle HelmetsM2R Motorcycle HelmetsNolan Motorcycle HelmetsOne Motorcycle HelmetsOneal Motorcycle Helmets | Pyrotect Motorcycle Helmets | Resource | Schuberth Motorcycle HelmetsScorpion Motorcycle Helmets | Shoei Motorcycle HelmetsSimpson Motorcycle Helmets | Suomy Motorcycle HelmetsThor Motorcycle Helmets and ProtectorsTroy Lee Designs Motorcycle Helmets | Vega Helmets | Vemar Motorcycle Helmets | Z1R Motorcycle Helmets | Zamp Motorcycle Helmets

  All major credit cards accepted here.

© 2008 Extremesupply.com Inc.
2650 E 28th St. - Signal Hill, CA 90755 - Phone: (800) 499-5042 - Fax: (562) 595-1113